GGolden Heart Senior Care uses SMARTcare.  SMARTcare allows our franchisees to operate from anywhere with any computer, smartphone or tablet device with ease.  We investigated numerous software systems out there and found SMARTcare to be the best.  It is simple to use, fast to learn and is paperless saving you time and money.   

With new Clients and new licensed Caregivers coming into our “Family” every week, it has become essential that we manage our care services with a state-of-the-art software system that enables us to keep an effective vigil over the Golden Heart Family, 24/7. That is why each of our locations utilizes SMARTcare to manage all aspects of the business while not being tethered to an office.  In a nutshell…

  • The Client Module enables us to establish a care plan for each individual with over 10,000 options to set up services that are unique to Golden Heart and each Client.
  • The Scheduling Module enables us to effectively manage the care schedules for unlimited Clients, keeping track of their preferred schedules, favorite Caregivers, and future appointments.
  • The Client and Scheduling Modules combined enable us to keep the communication channels open among Clients, Staff, and Management.
  • External Log-In capability enables the Family of our Clients to visit the site and view the care plan and daily progress of their loved one. (This is done with Client’s permission.)
  • The Human Services Module enables us to keep track of the skills, licenses, education, and performance history of each valued staff member.
  • The Payroll Module ensures accuracy and efficiency for processing payroll.
  • The Billing Module ensures accuracy and efficiency for processing billing; it also provides a documented record of service for insurance and tax deduction purposes.
  • The Payroll and Billing Modules are both linked to a GPS tracking clock-in system which enables us to know exactly when each Caregiver arrives and departs their Client’s home. This is very effective for processing payroll and billing accurately.
  • SMARTcare assists our franchisees in their management and strategic planning.
  • It saves us immeasurable time that can be better spent on our valued Clients.
  • Most of all, it is a 24/7 communication system shared by Client/Family, Caregiver, and Company – providing transparency which is the best possible safety network!

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